FAQ

Best Brains Shop

FAQ

SHIPPING:

WILL I RECEIVE A TRACKING NUMBER?

Yes, we can send an email with tracking if requested.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP OUT?

Most orders ship within 2-3 days, however, we ask that you please allow up to 10 business days for all orders to ship out.

CAN I CANCEL MY ORDER IF NEEDED?

Yes, Absolutely. However, once the order has been shipped, and you receive the shipping email, we cannot cancel the order past that point. You will be responsible for sending it back and request a refund.

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EXCHANGE AND RETURNS:

DO YOU ACCEPT RETURNS?

YES, we accept returns up to 7 days after the order is delivered. However, you will be responsible for paying the return shipping costs.

DO YOU ACCEPT EXCHANGES?

Unfortunately, at this moment we are unable to process any exchanges.

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FOR ANY OTHER QUESTIONS PLEASE CONTACT USING THE WEBSITE.